Xupro support
Help for merchants who use the Xupro apps for Shopify, published by TRANSYLVANIA MARKETING LTD S.R.L.
Contact
Write to xupro@xtbs.ro. So that we can find your store quickly, include:
- your store's
*.myshopify.comdomain; - what you did and what you expected to happen (a screenshot helps).
Privacy requests and other legal matters: contact@transilvaniamarketing.ro.
Xupro Wishlist: frequently asked questions
What do I need before I install it?
A Shopify store with an Online Store 2.0 theme and the Online Store sales channel. We tested the app on Horizon, Dawn and Debut. Xupro Wishlist has no account or login of its own, so there is nothing to sign up for.
How do I install it?
Install the app on your store. Shopify shows the permission screen (read products, write customers, app proxy), then the app opens inside the Shopify admin. No other sign-in or setup form appears.
How do I turn on the app embed?
In the app, click "Activate app embed". The theme editor opens on the App embeds panel with "Wishlist" switched on. Click Save in the theme editor. Back in the app, the badge shows "Active".
You can also do it by hand: Online Store, Themes, Customize, App embeds, Wishlist, Save.
With the embed on, a heart button "Add to wishlist" appears on every product page, below the Add to cart form, and a round counter appears in the bottom right corner of the store.
I do not see the heart button. What do I check?
- The embed is on and you clicked Save in the theme editor (the badge in the app shows "Active").
- You are looking at a product page.
- If you placed the "Wishlist button" block yourself (next question), the automatic button does not appear: the store never shows two buttons.
Can I place the button myself?
Yes. In the app, click "Add button to product page". The theme editor opens on the product template with the "Wishlist button" app block added. Click Save.
How do I add the wishlist page?
- Create a page in Shopify: Online Store, Pages, Add page, with a title such as "Wishlist".
- In the app, click "Add wishlist page block".
- Click Save in the theme editor and open the page on your storefront.
In the embed settings, the "Wishlist page" option makes the counter link to that page.
What can shoppers do without an account?
They save products from the heart button. The list is kept in their own browser, so the hearts and the counter stay after a reload, and nothing is stored on our server. On the wishlist page each saved product shows its image, title and price, with an "Add to cart" button and a "Remove" button.
What happens when a customer logs in?
This needs customer accounts to be enabled in your store (Settings, Customer accounts). After login, the products the customer saved as a visitor move into the customer account, and the same list appears on any browser or device where the customer logs in.
In the Shopify admin, open Customers, then the customer, then the Metafields section (use "View all" if it is not listed). The metafield "Xupro Wishlist" holds the saved product IDs as JSON. You can read it but not edit it. A list holds at most 100 products per customer.
How do I uninstall it?
In Shopify, go to Settings, Apps and sales channels, and uninstall Xupro Wishlist. The app blocks disappear from your theme by themselves. If you install the app again, the permission screen shows and the app opens normally.
What data does the app keep, and how is it deleted?
For customers with an account, the app stores the customer ID, the product and variant IDs, the product handle, the price at the time of saving and the date saved. It does not store names, email addresses, phone numbers or addresses. Visitors without an account store nothing on our server.
When a shopper removes a product, it is deleted from our database. Deletion after uninstall, customer erasure requests and the time limits are described in section B8 of the privacy policy. The wishlist metafield on the customer is part of your store's data and stays in your store after you uninstall.
For a question about the data of a specific customer, write to xupro@xtbs.ro.